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AREAS OF EXPERTISE
Explore Technical documentation, instructional video content, enterprise troubleshooting experience, and professional portfolio materials focused on modern IT support, communication, and end-user education.
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Professional Profile
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VIDEO SOLUTIONS
EXPEREIENCE & SKILLS
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Featured Video Content
Instructional walkthroughs and portfolio demonstrations focused on enterprise IT support, troubleshooting, technical communication, and end-user education.
Porfolio Reel
This portfolio video showcases selected work across video tutorials, technical writing enterprise IT, instructional design, and educational content for broadcast media campaigns. It reflects my passion for translating complex technology into clear, engaging experiences.
J UNIT TEST
This tutorial introduces the basics of JUnit testing by walking through bot a failed and a successful test case. It illustrates how expected outcomes ar validated, helping developers understand how unit tests improve code quality and reliability.
Slow Motion
Git VS GitHub
This video demonstrates the usage of Git and GitHub in the same project, so end users can see the value from each platform. In this tutorial, we provide step by step instructions to create a repository in GitHub, and then and transfer those files to the repository that we have created from Git.
Palm Motion
This short tutorial provides step by step instructions for Samsung Smartphone Palm Motion feature. The campaing delivered exeptional results including an 88% retention rate, 13%ROI, and strong conversion performance, demonstrating the effectiveness of compining technical product knowledge with engaging, results-driven storytelling.
MAVEN INSATALLATION
This tutorial shocases the Slow Motion video feature through a lighthearted, comedic demonstration desgined to engage viewers by teach a practical smartphone capability. Created as a part of a successful AT&T marketing campaign, the video combines entertainment with clear, user friendly instruction to highlight an engaging device feature.
TECHNICAL WRITING TUTORIALS
This collection demonstrates versatility as a technical writer by including documentation for enterprise software, coding and automation, IT troubleshooting, hardware deployment, and end user training. Whether the audience is an experienced systems administrator or someone opening Outlook for the first time, each document is designed to communicate technical information clearly, accurately, and efficiently.
AWS Setup
This technical guide walks users through connecting to an AWS-hosted virtual machine environment for hands-on training labs. Created to support students and instructors, it simplifies the setup process while helping ensure successful connectivity before coursework begins.
Rariton KVM Configuration Guide
Step-by-step guide for configuring laptops for BIOS-level remote access using the Rariton Dominion KX III KVM-over-IP system. Covers the hardware and BIOS settings required to enable secure, centralized remote management through Raritan CommandCenter.
Trigger a Jenkins Build
Learn how to automate software builds using Maven, JUnit, Eclipse, and Jenkins. This tutorial demonstrates creating automated tests, configuring a local Jenkins post-commit trigger, and streamlining the development workflow through continuous integration.
SCCM INSTALLATION
SCCM REINSTALLATION FOR COMMON ISSUES
Learn one of the most effective first steps in software troubleshooting. This beginner-freiendly guid explains how to properly uninstall and reinstall applications to resolve issues caused by missing or corrupted program files.
LAPTOP SHELL SWAP & DATA PRESERVATION
Learn how to preserve user data and system settings by performing a laptop shell swap. This guide walks through the hardware replacement process while minimizing downtime and protecting valuable business information.
FEDEX SHIPPING PROCCESS FOR IT HARDWARE
Learn the standardized process for preparing, shipping, and tracking IT equipment using FedEx. This guide helps ensure computers, peripherals, and workstation upgrades are delivered efficiently to remote employees while maintaining consistency throughout the shipping process.
AT&T Analytics
ECHO APP WITH ECLIPSE
This tutorial introduces the fundamentals of Test Driven Development (TDD) by demonstrating how to create and execute a basic JUnit test class with Eclipse. Beginning with a new Java project, you'll configure the development environment, generate classes using Eclipse templates, and create a unit test that verifies expected application behavior. Validate functionality, reduce debugging time, and build more reliable software.
CISCO JABBER SCCM REPLACEMENT
Software troubleshooting guide demonstrating best practices for completely uninstalling and reinstalling applications to resolve common issues caused by corrupted files, incomplete updates, or failed installations. Written for end users with clear, step by step instructions that minimize downtime and reduce unnececssary support requests.
Cisco Jabber
CONTINUOUS INTEGRATION
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PROFESSIONAL PROFILE
Throughout my career, I have focused on solving technical problems, creating clear documentation, and helping users navigate complex technology with confidence. My experience spans enterprise IT support, technical writing, training content creation, and the development of practical solutions that improve both efficiency and user experience.
To learn more about my professional background & experience please review my resume and LinkedIn profile using the links below.
EXTENDED PORTFOLIO
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